ORDERING: Orders are accepted over the phone during our standard business hours of 8:30 a.m. to 4:30 p.m. Eastern Standard Time, Monday through Friday. We also accept orders 24 hours a day by e-mail. Normal lead time for our “Trees on Real Trunks” products is 2-3 weeks as they are made to order. Most artificial floor plants, blooming plants, grasses, vining plants, foliage picks, and natural elements decor ship in 1-3 weeks if in stock. Custom orders require a longer lead time. If your order is large or requires specific items, more time may be necessary for completion. Please specify when you need to receive your shipment. We can give you an estimated ship date. We have no minimum order requirements. Also, for all US and International orders, we must have the complete billing and shipping address. For International orders, we require that your billing and shipping address be in the same country and that full payment of the order be complete before the order is shipped.
3101 Liberty Avenue, Pittsburgh, PA 15201
Phone: 1-888-745-5701 Fax: 412-281-4775
PRODUCTION: A production time of 2-3 weeks is needed for most orders. This does not include shipping time. If construction timeline warrants a rush order, please advise ASAP to check upcharge and production availability.
GENERAL NOTES/DISCLAIMER: All trees and plants come standard potted in black plastic nursery grow pot or are shipped with a Sonotube construction tube base filled with concrete and PVC sleeves (unless otherwise noted). Plants are packed for shipping and may need final shaping at installation site to achieve desired look. In stock items vary with availability. Heights listed are overall height from base of container to top of tree/plant unless otherwise specified. Plants and trees are not Fire Retardant unless specified on proposal. It is recommended that all silk and preserved materials be dusted at least one time per month and a thorough cleaning one time every six months to maintain good visual appearance. Cleaning should be done using a cleaner specific for silk and / or preserved plant materials. In addition to cleaning, all trees should be inspected at least once per year for broken/rotted limbs, standing water around the trunk (this could cause a safety hazard if the trunk is decaying), and any other safety concerns. Elements is in no way responsible for the care or maintenance of the trees, handling of the trees during installation and/or any damage that may occur to an individual or property as a result of any type of neglect and/or wear of the tree and therefore will not be responsible for any damages to an individual or property. It is the responsibility of the property owner to schedule routine checks to make sure products are secure and in good condition. Elements recommends that all trees be re-placed after a maximum of 10 years. It may be necessary to replace trees earlier if conditions warrant. All natural products are prone to fungus, mold, and natural breakdown of the product. Elements cannot guarantee the performance of any natural product. Specifically, natural limbs may crack in transit to the job site and natural bamboo may split because of the product drying out. For this reason, no products using natural materials can be guaranteed and are sold as is. Moss walls should not be located in direct sunlight or an environment that has a humidity level less than 40%.
CUSTOM ORDERS: All custom orders must have samples produced at the cost of the requesting party to insure the product(s) is an accurate representation of the desired custom order. Every effort is made to produce the product(s) that the client wants. Therefore, custom orders are not returnable.
LIMITED WARRANTY: Elements warrants its products to be free from original defects in material and workmanship for the period of one year for artificial plants and trees. During the warranty period, Elements will provide material to repair or replace products which are proven to be defective with proof of purchase. Only products which have been installed in a controlled interior environment will be covered under this warranty. Moss walls should not be located in direct Sunlight or an environment that has a humidity level less than 40%. The warranty does not cover damage caused by any of the following: abuse, improper use, improper handling, negligence, accident, modification, changes due to improper cleaning methods, failure to maintain normal environmental conditions, or changes caused by exposure to sunlight. Warranty does not cover damage due to accidental watering of plant or tree trunks. Elements’ liability shall be limited to an amount not greater than the original purchase price of the product(s). Elements shall not be liable for any special, indirect, incidental, or consequential damages relating to the purchase, performance or use of it’s products. Any and all court proceedings involving Elements products or services shall take place in Allegheny County, Pittsburgh, PA. All Proposals are only valid for 5 days from proposal date. All freight estimates are only good for 5 days.
All Trees on Real Trunks, Potted Floor Plants, Potted Blooming Plants, Potted Grasses, and Potted Vining Plants sold by Elements, when they are ordered, are considered custom and final sale. Defective merchandise will be refunded or replaced including shipping costs at the discretion of Elements. To return any item you identify as defective, you must contact us within 7 days after receiving the item. If you have any other questions, please call or email us.
We accept Visa, Master Card, Discover and American Express over the phone. We also accept business or personal checks (with prior authorization and shipment after clearance of the check through our bank). All orders require a minimum 50% deposit. To obtain a credit account (for wholesale clients only) in order to carry a balance with Elements, we require that you fill out a company credit information form and send the completed form to our accounting office. Your credit will be reviewed by the accounting manager, and you will be contacted to let you know whether or not it has been approved. All product estimates are valid for 5 days. Inventory availability may be contingent and interrupted by supply chain issues or bottlenecks beyond the control of Elements.
All product estimates are valid for 5 days. Inventory availability may be contingent and interrupted by supply chain issues or bottlenecks beyond the control of Elements. Each Elements arrangement is unique and designed by Elements artists. The color, shape, and size of the components may vary depending upon availability. We will communicate any substitutions necessary.
Shipping is quoted as an estimate and must be requoted upon customer approval of the estimate due to shipping variances daily. Unless otherwise specified, we use FedEx Ground service for smaller shipments within the 48 contiguous states. We also offer Expedited 3-Day, 2nd Day Air and Next Day Air. LTL Freight is utilized for trees 6’ and larger. Full Semi-trucks are used for material 12’ and up. Please call for details and for special shipping requests.